TICKETS
Can I modify or refund my ticket?
Refunds are not allowed. Changes of date and/or time are permitted up to 48 hours before the start time of your experience, subject to availability. To make a change, please contact Fever and include your ticket ID.
Do I need to print my ticket?
No, digital tickets on your smartphone are accepted.
YOUR VISIT
Where is the exhibition located?
The exhibition takes place at Chapter 4, Immerse LDN, ExCeL Waterfront, E16 1XL.
How do I get there?
Underground & DLR – The nearest station is Custom House (Elizabeth line and DLR), just a few minutes’ walk from ExCeL London.
Bus – The following buses stop at Victoria Dock Road, a short walk from the venue: 147, 300, 304, 473 and N551.
Is parking available?
Yes, parking is available on-site and can be booked in advance.
When should I arrive?
We recommend arriving at least 15 minutes before your booked time slot.
What happens if I arrive late?
Late entry is not guaranteed. Depending on availability, you may be able to enter during a later time slot.
How long does the experience last?
The experience lasts approximately 60–90 minutes.
THE EXPERIENCE
What can I expect during the experience?
Expect an immersive journey through 16 interactive installations designed to inspire and celebrate the power of dreams. Blending design, colour and technology, each space creates a magical, unexpected world — inviting you to reconnect with your imagination, awaken your inner child, and create unforgettable memories.
Can I take photos or videos during the experience?
Yes, photography and filming for personal use are encouraged. Feel free to capture and share your experience. Please be mindful of other guests and avoid using equipment that may disrupt the experience.
Will there be merchandise available for purchase?
Yes, a curated selection of merchandise will be available at the end of the experience.
Is there an age requirement?
All ages are welcome. Children under 3 can visit free of charge, and guests under 17 must be accompanied by an adult.
GROUPS & PRIVATE EVENTS
Can I book for groups or private events?
Yes, group bookings and private events are available. Please contact Fever for more information.
ACCESSIBILITY
How do I qualify for a Reduced fare ticket?
Reduced tickets are reserved to attendees over the age of 65, students and attendees with proof of disability. Please, bring with you the following documents:- Proof of age
- National Disability Card
- Medical Evidence (An official letter from a GP, consultant, or other medical professional confirming disability)
- A Certificate of Visual Impairment (CVI) or evidence of being severely sight impaired/blind.
- Student ID (e.g., TOTEM/ NUS or ISIC (International Student Identity Card))
Is the experience accessible for wheelchair users?
Yes, the exhibition route is accessible for wheelchair users and visitors with reduced mobility. However, due to the nature of some installations, certain areas may be less suitable for guests with specific access requirements, such as the ball pit and the swings.
Do you offer a free ticket for an accompanying person?
Yes, we offer a free Essential Companion ticket. One accompanying person per visitor is admitted free of charge upon presentation of valid proof of eligibility.
Does the experience include strobe or flashing lights?
No, this experience does not include strobe or flashing lights.
Is the experience accessible for deaf or hard of hearing visitors?
At present, we do not offer specific accessibility features for deaf or hard of hearing visitors.
Can I bring a pram or buggy?
Yes, the venue is accessible for prams and buggies.
Can I visit the exhibition with my pet / dog?
Only guide and support dogs are allowed.
FACILITIES
Are there lockers or storage areas?
Yes, lockers are available on site for storing personal belongings.
Will restrooms be available on site?
Yes, restrooms are available on site for visitors.
Do you accept cash or card payments?
We are a cashless destination and only accept card payments.
FOOD & DRINK
Are food and drinks available?
There is a selection of food and beverage options available within ExCeL London.
Is it possible to bring food from outside?
Food and drink cannot be consumed within the exhibition itself.